Refund Policy

VantStride does not provide refunds, exchanges, or credits for digital products due to:

• change of mind;
• accidental purchase;
• purchasing the wrong product;
• purchasing a product that is no longer needed;
• deciding that the product is not suitable for your personal preferences;
• failure to use the product;
• failure to complete or read the product;
• dissatisfaction with the product where the product is materially consistent with its published description;
• failure to achieve a particular academic, educational, career, employment, financial, or other personal or professional outcome;
• differences in individual learning preferences or expectations;
• failure to review the product description or available preview material before purchase;
• purchasing a product because of an expectation of a particular result that VantStride did not expressly guarantee;
• incompatibility with a device, software, application, operating system, or other technical environment where the relevant product requirements or format were reasonably disclosed before purchase; or
• failure to use the product within a particular period of time.

Once access to a digital product has been provided or the product has been made available for download, the purchase is considered final.

VantStride makes reasonable efforts to accurately describe its products, including their contents, features, file formats, included resources, scope, and intended use.

Customers are encouraged to review the relevant product page, description, previews, sample material, included-resource list, and other available information before purchasing.

If you have questions about a product before purchasing, you are encouraged to contact VantStride before completing the purchase.

VantStride does not provide refunds merely because a customer experiences a temporary technical difficulty accessing or downloading a product.

If you experience a genuine technical problem that prevents you from accessing a product you purchased, please contact VantStride at:

support@vantstride.com

VantStride will make reasonable efforts to resolve verified access or delivery problems, which may include:

• restoring access;
• providing another download opportunity;
• providing a replacement file;
• correcting a defective or corrupted file where applicable; or
• providing reasonable technical assistance.

Where the issue can reasonably be resolved by restoring access or providing a functioning replacement, VantStride may do so without issuing a refund.

If you believe you have been charged more than once for the same transaction, please contact VantStride with the relevant transaction information.

VantStride will review the transaction and take appropriate corrective action where a genuine duplicate charge is verified.

VantStride may update, improve, expand, revise, replace, or discontinue aspects of its digital products from time to time.

Changes to a product after purchase do not automatically create a right to a refund.

Where applicable, customers may receive updated versions or revised files at VantStride's discretion or as specified on the relevant product page.

If a refund is provided or required under applicable law or the applicable payment platform's rules, the purchaser's right to use the refunded product may be terminated or restricted.

Where access is revoked following a refund, the purchaser must discontinue use of the refunded product and delete or cease using copies of the product to the extent permitted by applicable law.

A refund does not grant the purchaser any continuing right to reproduce, distribute, resell, share, publish, upload, or otherwise use the product in violation of VantStride's Terms & Conditions or Copyright & Intellectual Property Policy.

VantStride may use third-party payment and digital-product platforms, including Gumroad and Payhip, to process transactions and deliver products.

Those platforms may have their own payment, dispute, chargeback, refund, and consumer-protection procedures.

VantStride's no-refund policy does not prevent a payment platform, card issuer, payment processor, or other authorized entity from applying its own rules or obligations.

If a customer has a concern regarding a purchase, VantStride encourages the customer to contact support@vantstride.com before initiating a chargeback or payment dispute so that the issue can be reviewed and, where possible, resolved.

Gumroad states that creators can establish their own refund policies, while Gumroad may handle certain refund, chargeback, or dispute matters under its platform terms. Payhip likewise states that sellers establish and manage their own refund policies.

Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer right, remedy, cancellation right, refund right, or other legal protection that cannot lawfully be excluded or waived under applicable law.

Where applicable law requires a refund, cancellation, replacement, or other remedy, VantStride will comply with the applicable legal requirement.

VantStride may update this Refund Policy from time to time to reflect changes to its products, business practices, payment providers, applicable laws, or regulatory requirements.

The updated version will be published on this page with a revised effective date.

For questions regarding a purchase, product access, or a technical issue, please contact:

VantStride

Email: support@vantstride.com

When contacting VantStride regarding a purchase, please provide:

• the email address used for the purchase;
• the product name;
• the approximate purchase date;
• your order or transaction information, where available; and
• a description of the issue.